Terms & Conditions

Terms and Conditions

Each product for which you click 'Add to basket' is added to a 'shopping basket' facility. You are given the opportunity to review your order of each item in your shopping basket when you choose to 'check out'. You can change these, or cancel the purchase of each of the products completely, at this stage, at any time before clicking 'place order'. After you have clicked 'place order', we will confirm acceptance of your order by means of an automatic acknowledgement sent to your email address shortly after you have placed your order but this does not constitute a contract to supply. We will then contact you to arrange delivery dates and payment details.

Your submission of an order amounts to an offer to enter a contract to buy the products from us; you cannot then withdraw or cancel your order except as stated below. Where we accept an order, we do all that we can to ensure that your order is fulfilled. Products are, however, subject to availability and market conditions and we do not always know if a product is or will be available at the time of accepting an order. If we are unable to deliver an item you have ordered, we may offer a reasonable substitute. You may reject that substitute and you will not be charged for it. If we do not offer a substitute, we will remove the product from your order so that you are not charged. We will, however, bear no liability for unavailability of products.

Subject to clauses a) and b) below, the price that we charge you for the products will be the price stated by us on the website prior to you clicking the 'place order' button. a)All Products offered by us are subject to seasonal changes in supply levels and supply prices. If you have repeat orders of additional products the prices may therefore differ from the price for those products when first ordered by you. The prices for all products ordered on a repeat basis shall be those prices for the products stated on our website. We recommend that you check the website regularly.
b) Some of our products are priced by weight (for example, some meat and fish products). We show the prices for weights on the website. The average weight and price shown is for guidance only; the weight you receive may vary from this guide and the price you are charged will be for the weight of product delivered.

From our website you are able to purchase a variety of weekly boxes and add anything else you need without a further delivery charge. You are also able to put together your own box by selecting from our list of extras, which will include vegetables, fruits, salads, herbs, meats, dairy, jams, chutneys, bread and cakes, etc. Weekly box deliveries to the local area are free, however local, bespoke deliveries without a weekly box will be liable for a delivery/handling charge of £3

You must be over the age of eighteen to purchase alcohol from Marshford Organic Foods. If you have ordered alcohol from us and cannot be at home at your agreed delivery time, it is your responsibility to ensure that a suitable person aged eighteen or older is there to receive the order.

We accept payment by credit or debit cards or cash. We do not accept payment online. We will contact you to discuss options after receipt of your order. We reserve the right to terminate our agreement with you if we are refused authority for payment at any stage.

Privacy Statement We are strongly committed to protecting the privacy of our customers. This statement explains our policy on the processing of our customers' personal information.

We will hold your details on our internal system. We do our best to ensure the security of your personal details by using up to date industry practices to guard against unauthorised access, use, disclosure or loss. Payment details are not held electronically and are kept in a secure place that only senior staff have access to. It is possible to view our site without providing any personal details. However, without your details we will not be able to provide our service to you. Your personal details will not be used in ways to which you have not consented.We will only ask for personal information from you where it is necessary for us to provide our service to you. We will only collect information where it is specifically and knowingly provided by you. For example, we will ask for your name, email and physical address and your telephone number when you place an order. We will use this information to process your order. We will also use your contact details to communicate with you. We may occasionally contact you in connection to your account to enable us to manage and fulfil your order correctly. For example, if an item you have ordered is unavailable, we would need to contact you. On such an occasion, we will normally try to reach you by telephone or email. We may keep a record of your emails to us to assist in our management of your account with us. We may also review the products you buy using our on-line service or in store to enable us to give you information about products and services that you may be interested in. From time to time, we may also send you a letter, email or other communication, telling you about new products or special offers offered by us which we believe may interest you. If we send you emails about products and services, we will provide a link that you can click on enabling you to "unsubscribe" from promotional emails.